## **MSF Eastern Africa is recruiting an IT Infrastructure Administrator for MSF Swiss Desk, based in Nairobi, Kenya**

*Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.*

*Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.*

*For this position, contact level with patients and children is categorized as **Low Risk** and will be monitored with this in regard.*

## ***Introduction***

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

## ***About MSF Eastern Africa***

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

## ***Rationale/Objective for Position***

As part of the infrastructure team, the Infrastructure Administrator plays a key role in strengthening the connection between headquarters and field operations. This position is dedicated to ensuring the effective deployment, operation, and continuous improvement of OCG IT infrastructure solutions, aligning with established standards and project goals. By driving collaboration and innovation, the Systems Administrator supports the design, implementation, maintenance, and evolution of infrastructure while acting as the key technical partner for IT Field Referents, the goal is to ensure field network kits remain operational, secure, and adaptable to the ever-changing needs of field missions

This position will be **hierarchically** reporting to the **Head of IT Operation Services** and **functionally** reporting to the **IT Architect and System Expert**.

## ***Tasks & Responsibilities***

- Be familiar with the general infrastructure and the infrastructure dedicated to headquarters in order to support colleagues and better understand the integration of the field infrastructure into this ecosystem.
- Provide technical expertise and support for field infrastructure systems in order to guarantee secure, stable, and compliant operations.
- Act as the primary technical point of contact for IT Field Referents on infrastructure-related matters, ensuring effective coordination and issue resolution.
- Ensure the deployment, availability, and reliability of field IT infrastructure solutions to support operational continuity and performance in field environments.
- Implement approved infrastructure standards and technical guidelines to ensure consistency, interoperability, and alignment with organizational architecture.
- Contribute to the evolution and continuous improvement of field network kits by applying validated technical directives and responding to operational needs.
- Monitor the operational status and performance of field infrastructure components to anticipate risks, ensure service quality, and support decision-making.
- Support infrastructure-related projects by participating in design, rollout, and transition phases to ensure successful implementation in field contexts.

## ***Qualifications***

**Education:**

- ***Required:***
- Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field **or** equivalent professional experience in system and network administration
- ***Certifications (Highly Valued):***
- Microsoft certifications (e.g. Azure Administrator, Microsoft 365, Identity and Access Administrator)
- Fortinet certifications (NSE 4 / FCP or higher)
- ITIL Foundation or equivalent service management certification

**Experience:**

- Proven experience as a System and Network Administrator in enterprise environments
- Solid knowledge of Microsoft and Linux infrastructure environment
- Solid experience administering Fortinet firewalls and VPN solutions
- Experience implementing security best practices (MFA, Zero Trust, least privilege)
- Experience with PowerShell scripting and automation

**Languages:**

- ***Essential**:* Fully fluent in English C1
- ***Desired**:* Fluent in French B2

**Knowledge and Expertise:**

- ***Sector-specific knowledge***
- Enterprise IT infrastructure management (on-premises & cloud)
- Microsoft-centric environments (Hybrid AD / Cloud-first)
- Identity & Access Management (IAM) in enterprise contexts
- Network architecture in multi-site environments
- Endpoint management and device lifecycle (Windows, mobile devices)
- Cybersecurity fundamentals for corporate infrastructures
- Business continuity and high availability principles
- ***Methodology***
- ITIL-based service management (Incident, Change, Problem Management)
- Patch management and update strategies
- Backup, disaster recovery and business continuity planning
- Security-by-design and Zero Trust approach
- Monitoring, alerting and proactive maintenance
- Documentation, standard operating procedures (SOPs)
- ***Regulatory & Compliance knowledge***
- GDPR and data protection principles
- Logging, auditing and traceability requirements
- Compliance requirements for user access and device management
- Risk management and security policies enforcement
- Awareness of regulatory constraints in enterprise IT environments
- ***Software & Tools***
- Microsoft Active Directory (AD, GPO, DNS, DHCP)
- Microsoft Entra ID (Azure AD)
- Microsoft Intune (Endpoint Manager)
- Microsoft Endpoint Configuration Manager (MECM / SCCM, Co-management)
- Microsoft Azure (IaaS, PaaS, networking, security services)
- Microsoft 365 (Exchange Online, SharePoint, Teams)
- Fortinet solutions (FortiGate, FortiManager, FortiAnalyzer, FortiEMS)
- VPN technologies (IPSec, SSL VPN)
- PowerShell scripting and automation
- Linux (server Ubuntu, debian …)
- Meraki solution (Network, Firewall...)

**Behavioral & Managerial Competencies**

- Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behavior and attitudes.
- Good communicator, able to develop strong relationships and act as a partner for the IT Field Referent team. Analytical thinking, adaptability, stress management, communication.

## ***Conditions and Benefits:***

- **Job Location**: MSF Eastern Africa office in Nairobi, Kenya.
- **Contract**: **Full-time, Open-ended** Contract. For non-Kenyans, a **3-years full-time** contract, renewable every 3 years.
- **Start date**: June/ July 2026.
- **Salary:** An annual salary of **EUR 27,145 at HQ Grade 8** based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
- **Work-life balance financial benefit;** ranging between
- **EUR 620 to 1,159/month** based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.
- **Other benefits include;**
- **Annual Leave:** 25 days of annual leave per year.
- **Other Holidays:** sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.
- **Employer Pension contribution**: 10% of basic salary:
- **International insurance** for both medical and disability**.**
- **Relocation support**; based on MSF EA terms/conditions.
- **Work-life balance**: Daily flexi-hours and 2 days working from home possible.
- **School fees benefits**: for eligible dependents, based on individual & administrative status.
- **Diverse team composition**; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world.
- **Career Development**: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning.
- **Mobility**: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network.
- **Annual home leave ticket**: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.