**Location:** Global

**Department:** Business Support

**Reports to (Line Manager):** Director of Finance and Business Support

**Grade:** D or its equivalent based on candidate's location

**Contract Type:** three months contract

**About HelpAge**

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.

Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

As countries prepare for and adapt to population ageing, we are seeking to make a difference at a critical juncture to how societies, economies and institutions adapt to this change.

Our 2030 Strategy 2030, [*Ageing in a Just World,*](https://www.helpage.org/about-us/values-vision-and-strategy/2030-strategy/)sets out how we will work to shape the future we all share. By working together with our partners, we aim to inspire a movement for change. By ensuring all our work promotes older people’s wellbeing, dignity and voice, we seek to transform the lives of older people now and in the future.

Guided by our commitment to our values of impact, learning, partnership, and inclusion, we partner with others to bring systemic change and impact at scale. By acting as a supporter, convenor and thought leader, we want to make an impact that matters for older people and their communities.

**About the role**

The Operations Business Partner plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.

The role is responsible for leading the development and delivery of operational services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.

**Key areas for impact/influence and responsibilities**

To make an impact and influence, the role holder will:

## Operational Systems, Policies, and Services

- Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment and systems.
- Provide operational advice and support to Global Teams and clusters in London and overseas.
- Support localisation processes, including country office operations and the legal, compliance and administrative processes involved in office closures.
- Manage the procurement of relevant insurance and ensure adequate coverage in the necessary areas – travel, office, operational risks etc
- Support effective use of the organization’s CRM (Salesforce) and collaborate with other teams to ensure prompt publishing of IATI data
- Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

## People Management and Collaboration

- Line manage Operations staff and coordinate communities of practice across operational areas.
- Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

**Skills and experience required**

The successful candidate will bring:

- Experience managing projects and task groups to improve operational practice and processes.
- Strong analytical skills, including data analysis, reporting, and identification of trends.
- Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
- Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
- Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
- Strong collaboration skills and ability to work across teams, functions, and with external partners.
- Alignment with HelpAge values: impact, learning, partnership, and inclusion.